Cancellation Policy – Friendbazar
Effective Date: [Insert Date]
At Friendbazar, we strive to process and deliver your orders as quickly as possible. Please review our cancellation policy below.
1. Order Cancellation by Customer
- Customers may request to cancel an order before it has been processed or shipped.
- Once an order has been shipped, it cannot be cancelled. However, you may be eligible for a return or refund in accordance with our Return & Refund Policy.
2. How to Cancel an Order
To cancel an order, please contact our customer support as soon as possible and provide:
- Order Number
- Customer Name
- Registered Phone Number
- Reason for Cancellation
Our team will confirm whether your order is eligible for cancellation.
3. Cancellation by Friendbazar
Friendbazar reserves the right to cancel any order under the following circumstances:
- The product is out of stock.
- Incorrect pricing or product information due to a technical error.
- Payment verification fails.
- Incomplete or incorrect customer information.
- Suspected fraudulent or unauthorized transactions.
- Delivery is not possible due to unforeseen circumstances.
If an order is cancelled by Friendbazar after payment has been received, a full refund will be processed through the original payment method or another approved method.
4. Refund for Cancelled Orders
- If an order is successfully cancelled before shipment, any eligible prepaid amount will be refunded.
- Refunds are generally processed within 7–10 business days, depending on the payment method and financial institution.
5. Changes to Orders
If you need to update your delivery address, phone number, or other order details, please contact customer support immediately. Changes can only be made before the order has been processed for shipment.
6. Contact Us
If you have any questions about order cancellations, please contact Friendbazar through our official customer support channels. Our team will be happy to assist you.