Returns & Refunds
This page provides general guidance. Your product, order, and support review details remain the source of truth.
Eligibility for Returns
Return eligibility depends on the order, product condition, issue reported, seller information, and the applicable marketplace workflow.
Return Conditions
Keep the product, included items, and available packaging in a suitable condition while your request is reviewed.
Non-returnable Items
Some products may not be suitable for return because of their nature, condition, use, or seller restrictions.
Damaged or Wrong Product
If an item arrives damaged, incorrect, or materially different from its listing, contact Support with the related order.
Refund Process
Where a refund is applicable, it follows review of the order and return information by the responsible marketplace team.
Refund Method
The available refund method depends on the original order, payment method, and approved resolution.
Processing Time
Processing time may vary depending on the order, payment method, and review status.
Cancellation and Help
Use available order cancellation controls when eligible. For unresolved issues, open a Support ticket and select the related order.